Complaints

Accrington Stanley Community Trust is committed to providing a professional and high-quality service to all our customers and we actively welcome feedback both positive and negative. We believe that this helps us to deliver an improved and more effective service to the customer. Similarly, we would like to hear from any of our customers that may have any suggestions on how we can improve our service.

Should you wish to make a complaint about the service Accrington Stanley Community Trust has provided this must be in a written format only and addressed to; FAO Marketing and Communications Administrator.

By post:

FAO Marketing and Communications Administrator, Accrington Stanley Community Trust, Oswaldtwistle Mills Business and Conference Centre, Clifton Mill, Pickup Street, Oswaldtwistle, Lancashire, BB5 0EY.

By email:

Info@stanleytrust.co.uk

Accrington Stanley Community Trust will endeavour to respond within seven working days of receipt. If it is not possible to provide a full response to the issue raised within the time frame, an acknowledgement will be sent and a detailed reply will follow within 14 working days of the original communication.

Should you feel unsatisfied with the response you have received please contact Accrington Stanley Community Trust’s Chief Executive Officer, Martin Fearon, on martin.fearon@stanleytrust.co.uk or at the address below. The Chief Executive will conduct a further review of the complaint and respond accordingly.

Martin Fearon, Chief Executive Officer, Accrington Stanley Community Trust, Oswaldtwistle Mills Business and Conference Centre, Clifton Mill, Pickup Street, Oswaldtwistle, Lancashire, BB5 0EY.

Should you feel dissatisfied once you have contacted both the Marketing and Communications Administrator and Chief Executive Officer please do not hesitate to get in touch with the Charity Commission who will look into your complaint independently.

Accrington Stanley Community Trust is committed to ensuring the safety and wellbeing of all vulnerable groups who attend our premises or are in our care; this includes children, young people and adults at risk. Should your complaint be of serious nature, or you wish to report an incident of serious nature, please contact our Head of Safeguarding, David Keeley, via email on info@stanleytrust.co.uk

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