Complaints

Our approach

Accrington Stanley Community Trust is committed to providing a professional, high-quality service to participants, partners and customers. We welcome positive and negative feedback because it helps us improve.

Making a complaint

Complaints should be submitted in writing and addressed to the Facility & Operations Manager.

By email: info@stanleytrust.co.uk

What happens next

We aim to acknowledge and respond to a complaint within seven working days of receipt. If a full response cannot be provided within that period, we will acknowledge the complaint and aim to provide a full written response within 14 working days of the original communication.

Escalating a complaint

If you are not satisfied with the response, you can ask for the matter to be reviewed by the Chief Executive Officer.

Chief Executive Officer: Martin Fearon · martin.fearon@stanleytrust.co.uk

Independent advice

If you remain dissatisfied after the Trust’s internal process has been completed, you may wish to contact the Charity Commission where the matter falls within its remit.

Safeguarding concerns

If your concern relates to the safety or welfare of a child, young person or adult at risk, please do not wait for the normal complaints process. Contact our safeguarding team or use the safeguarding information page.

Safeguarding information