Privacy Policy

Accrington Stanley Community Trust (we or us) are committed to protecting and respecting your privacy. We take the privacy of all of our customers and site users (you) very seriously and take great care to protect your personal information.

Please read the following policy carefully to understand what personal information we may collect from you, how we may use it and your rights in respect of our use.

A copy of this privacy policy can be requested as a pdf version by contacting us on the details provided below.

HOW IS YOUR PERSONAL DATA COLLECTED

We may use different methods to collect and process about you:

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The information we may collect, hold and process about you, provided by you, may include:

HOW WE WILL USE YOUR INFORMATION

The above information is used to:

We use profiling and segmentation to ensure communications are relevant to you.  For this purpose we may analyse geographic, demographic and other information relating to you to enable us to understand your preferences.

ASCT and/or its media partners may from time to time create images and/or audio-visual footages of you and you at sessions and fundraising events. ASCT is the owner of all rights in such footages and shall be entitled to use such footage on any media platform for the following purposes:

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

You may refuse to accept cookies by activating the setting on your browser. Please note that if you select this setting you may be unable to access certain parts of our site.

CONTACTING YOU

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods or services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

WHAT TO DO IF YOU DO NOT WANT US TO CONTACT YOU

You have the right to ask us not to process your personal data for marketing purposes.

We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose information to any third party for such purposes.

You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the details provided below.

You can change your mind at any time either to opt in or to opt out of receiving communications from us or third parties by also contacting us as set out in this privacy policy.

We will use our reasonable endeavours to communicate with you according to the preferences that you share with us.

WHAT WE DO WITH YOUR FINANCIAL INFORMATION

We will use your financial information to enable payment authorisation and billing including any online or telephone purchases.

When you purchase any products from us, your consent is given to provide your financial information and personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and companies that handle delivery and shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk protection. We will not share your financial information with third parties without your consent for any other reason.

All financial information you provide to us is stored on our secure servers. Payment transactions and payment card data will be processed and stored in compliance with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS represents a common set of data security measures to help ensure the safe handling of sensitive information on a global basis.

DISCLOSURE OF YOUR INFORMATION

We do not share your information with any third party without your agreement unless we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of purchase and other agreements; or to protect the rights, property, or safety of ASCT, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any third party providers used by us to fulfil our contractual obligations to you will only collect, use, store and disclose your information in the manner and to the extent necessary for them to provide their services to us.  We have written agreements in place with each third party to ensure that your information is kept securely, is not used for any other purpose and is deleted when no longer required.

Such third party providers may include:

We may share personal information with other organisations such as the Premier League and Premier League Charitable Fund, the English Football League and English Football League Trust, the FA, the Office for National Statistics and other governing bodies and funders for compliance purposes, research, reporting and improvement of strategic planning and business decisions or funding.

WHAT IS THE LEGAL BASIS FOR PROCESING THE INFORMATION

The legal basis for collecting and processing your data may be:

CHILDREN AND YOUNG PEOPLE’S PRIVACY NOTICE

We understand that children and young people under the age of 14 years (“Children”) may visit our Website.  Children may need their parent or guardian’s permission to use or access certain areas of our Website or receive certain information through the Website.  Children may also be asked to confirm they have that permission and we reserve the right to verify parental or guardian consent where required.

We do not actively market to Children.  We do not share Children’s personal information for any commercial purpose.

HOW LONG WILL WE STORE YOUR INFORMATION FOR

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws regarding your personal data.

You have the right to:

YOUR ACCESS TO INFORMATION

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

SECURITY

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

WHERE WE STORE YOUR INFORMATION

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

OTHER SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Previous versions of our privacy policy can be obtained by contacting us using the details below.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

CONTACTING US

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Manager, Accrington Stanley Community Trust, Stanley Sports Hub, Thorneyholme Rd, Accrington BB5 6BD. Alternatively, you can telephone us on 01254 475013 or email info@stanleytrust.co.uk

You also have the right to contact the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues at www.ico.org.uk.

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