Accrington Stanley Community Trust is committed to providing a professional, high-quality service to all of our participants, partners and customers. We welcome feedback, both positive and negative, as it helps us continually improve the services we deliver.

If you have a suggestion about how we can improve our work, we would be pleased to hear from you. If you wish to make a complaint about any aspect of the service provided by Accrington Stanley Community Trust, please follow the process outlined below.

Making a Complaint

All complaints should be submitted in writing and addressed to the Facility & Administration Manager.

By Post
FAO Facility & Administration Manager
Accrington Stanley Community Trust
Stanley Sports Hub
Thorneyholme Road
Accrington
Lancashire
BB5 6BD

By Email
info@stanleytrust.co.uk

What Happens Next

Accrington Stanley Community Trust will aim to acknowledge and respond to your complaint within 7 working days of receipt.

If we are unable to provide a full response within this timeframe, we will send an acknowledgement and aim to provide a full written response within 14 working days of the original communication.

Escalating a Complaint

If you are not satisfied with the response received, you may escalate the complaint to the Chief Executive Officer, who will review the matter and respond accordingly.

Chief Executive Officer
Accrington Stanley Community Trust
Stanley Sports Hub
Thorneyholme Road
Accrington
Lancashire
BB5 6BD

Email: martin.fearon@stanleytrust.co.uk

Independent Advice

If you remain dissatisfied after contacting both the Marketing and Communications Administrator and the Chief Executive Officer, you may wish to contact the Charity Commission, which can review complaints about charities independently.

Safeguarding Concerns

Accrington Stanley Community Trust is committed to safeguarding the welfare of all individuals who engage with our services, particularly children, young people and adults at risk.

If your concern relates to a serious safeguarding matter, please contact our Designated Safeguarding Officer immediately. Processes and contact details available on this page – https://www.stanleytrust.co.uk/safeguarding/